Cancellation policy

At Transitioning Well, we pride ourselves on delivering exceptional customer service and working collaboratively with you to achieve the best possible outcomes. We understand that sometimes plans change, and we aim to handle these changes with flexibility and understanding.

Our cancellation policy is designed to ensure clarity and fairness for all parties involved. Please review the guidelines below to understand how we manage postponement, reduction of scope of services, and cancellations.

For Coaching, Supervision & Specialist Support

For cancellation and/or rescheduling of the Services giving less than or equivalent to 24 hours notice, 100% of total full service/engagement fees remain payable, including all associated travel costs for that coaching session.

For Workshops

Summary Table: Notice Periods and Fees

Notice period before workshop	Cancellation Fee	Rescheduling Fee
More than 4 weeks	No fee	No fee (subject to availability)
2–4 weeks	25% of fee	12.5% of fee
1–2 weeks	50% of fee	25% of fee
≤ 1 week	100% of fee	50% of fee
Rescheduled date > 90 days	Cancellation fee applies	Cancellation fee applies

Additional Notes:

Non-refundable travel and associated costs always apply if incurred.
Content development/customisation work already performed will be charged at the quoted hourly rate.
Only one fee (cancellation or rescheduling) applies per change.
Changes between virtual and face-to-face delivery may incur additional fees or be subject to cancellation/rescheduling terms if not possible.

Cancellation Fees:

Less than or equal to 1 week’s notice: 100% of total full fees payable, plus rescheduling fees. Full reimbursement of non-refundable travel costs and associated costs applies.
More than 1 week but ≤ 2 weeks: 50% of total fees payable, plus rescheduling fees. Full reimbursement of non-refundable travel costs and associated costs applies.
More than 2 weeks but ≤ 4 weeks: 25% of total fees payable, plus rescheduling fees. Full reimbursement of non-refundable travel costs and associated costs applies.
More than 4 weeks: No fees apply (except development/customisation costs). Full reimbursement of non-refundable travel costs and associated costs applies.

Rescheduling Fees:

New date must be within 90 days of original date for rescheduling fees to apply; beyond 90 days, cancellation fees apply.
≤ 1 week’s notice: 50% of workshop fee payable.
More than 1 week but ≤ 2 weeks: 25% of workshop fee payable.
More than 2 weeks but ≤ 4 weeks: 12.5% of workshop fee payable.
More than 4 weeks: No additional cost (subject to availability).

For all Services – changes from face-to-face to virtual, or virtual to face-to-face:

For face-to-face sessions that are changed to virtual sessions giving 24 hours’ written notice or more, no additional fees will apply. Full reimbursement of non-refundable travel costs and associated costs is required, if applicable.
For face-to-face sessions that are changed to virtual sessions giving less than 24 hours’ written notice, we will make every effort to accommodate the request. However, where this is not possible, we reserve the right to consider the session as being cancelled or rescheduled under clause 1 outlined above, with 100% of total fees payable, including Transition Guides if applicable, plus all associated travel costs, if applicable, in addition to fees for rescheduled services.
For virtual sessions that are changed to face-to-face sessions, an additional fee will be payable in the amount of the difference between a face-to-face session and a virtual session, and travel costs may be incurred. We will make every effort to accommodate the request, however we cannot guarantee facilitator availability where unexpected travel is required. Where it is not possible to accommodate the request, we reserve the right to consider such a change a cancellation or rescheduling under the terms outlined within these terms and conditions.

Last Updated: 1 November 2025